Mistaken Authentication Error

Incident Report for VoyageAI

Resolved

This issue has been resolved.
Posted May 28, 2025 - 22:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results
Posted May 28, 2025 - 22:12 UTC

Update

We have identified the error and are working on a rollback
Posted May 28, 2025 - 21:46 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 28, 2025 - 21:45 UTC

Investigating

The new config change made some of the gateway unable to connect to the database. Approximately 10% of the traffic got authentication error mistakenly.
Posted May 28, 2025 - 21:45 UTC
This incident affected: API.
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